Welcome to timeshEASY Support Customer Service!
Stay updated with announcements, get answers from the community and share your feature suggestions with us.
You can also submit a request or send us an email at support@timesheasy.com.
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Support
Sean Harrington December 02, 2010 • 1 • Official timeshEASY / Announcements
We've made it easier for you to ask us questions, promote your ideas and success stories within the timeshEASY community, and to see tutorials and Power Tips designed to get you up and running quickly with timeshEASY .
Please note that you need to create an account in order to interact with most of the Support Content.
Here are a few of these features:
- If you'd like to Ask a Question about timeshEASY: Click Here
- If you'd like to Suggest a New timeshEASY Feature: Click Here
- If you'd like to view help guides for timeshEASY: Click Here
Thanks, and as always, if you have a question that isn't addressed here, please let us know by opening a ticket or contacting us during support hours.
Sean Harrington December 24, 2010 • Official timeshEASY / Announcements
You can reach our Forums and Support site 24x7. In the event that our Support site is unable to resolve your issue, our team will gladly help you.
Email Support
Tickets submitted through the Support site will be responded to within 2 hours if submitted Monday through Friday from 7AM EST to 6PM EST. Any tickets submitted after those hours will be responded to the following business day.
Phone Support
Our phone support is available by calling (877) 856-3370 opt. 2. Phone support is available from 8AM EST to 6PM EST Monday through Friday. Calls received during those hours will be responded to the same day. Calls after those hours will be responded to the following business day.
As always, thanks for choosing timeshEASY - timesheets that are EASY!
Sean Harrington May 17 • Official timeshEASY / Releases
New Features:
Speed Improvements to the Commissions tab
PTO now displays the usage of time on the day it was taken versus the end of the week it was taken
Ability to change orientation of Timesheets - either Portrait or Landscape
Early Termination for Permanent Placements
Mobile application available in both iTunes and Google Play
Sean Harrington May 15 • Official timeshEASY / Announcements
In order to effectively use timeshEASY without interruption, make sure you have the following minimum system requirements:
General System Requirements:
- Adobe Flash Player 10.0.22+ plug-in
- Firefox 1.1+, Internet Explorer 7.0+, Safari 1.0+, or Google Chrome
- Internet Explorer users must access timeshEASY with Compatibility Mode turned OFF
- Browser settings must allow cookies
- Broadband connection with 500+ Kbps
PC Specific Requirements:
- Platform: Windows 2000 or higher with latest updates installed
- Processor: 500MHz or faster
- RAM: 128MB or more
Mac Specific Requirements:
- Platform: Mac OS X 10.3 or higher with latest updates installed
- Processor: 1.83MHz Intel Core Duo or faster
- RAM: 128MB or more
Client Side Firewall / Accessibility Recommendations:
- Allow javascript and flash for yourfirm.timesheetsareeasy.com
- Allow javascript and flash for swf.timesheetsareeasy.com
(There may be additional Firewall settings that block timeshEASY at a customer’s firewall, so if you run into accessibility issues please contact timeshEASY support at support@timeshEASY.com)
Sean Harrington May 11 • Official timeshEASY / Releases
Projects have been enhanced to now show up to 3 levels of details
Ability to change to and from Group Timesheets
Can set PTO to dip into a negative accrual
When emailing invoices, the first recipient is now in the "To" line and all other recipients are CC'd
Ability to create Invoices that are independent of Timesheets
Invoice Description line at the Assignment level
Logos for Invoices and Timesheets are now separate images
Audit trail on the Managers tab
Multiple "from" addresses through SMTP connections